Shipping & Returns

Processing times

Orders placed before 2:00 PM ET on a business day are processed and shipped the same day. Orders placed after the cutoff, at weekends, or on public holidays are processed the next business day.

Orders may be held beyond these times where payment verification, address verification, or research-eligibility checks are required.

Delivery

• Domestic orders ship via USPS Priority Mail, typically delivered in 2 business days.
• Tracking is provided by email for every shipment.
• Delivery windows are carrier estimates, not guarantees. We are not responsible for carrier delays, weather disruption, or incorrect addresses supplied at checkout.
• We currently ship within the United States only. [CONFIRM — remove or amend if the client ships internationally.]

Packaging and handling

Orders ship in discreet, unbranded outer packaging. Materials requiring temperature control are packed to maintain integrity for the expected transit window. On arrival, store as directed on the product page and the accompanying documentation, typically refrigerated at 2–8 °C, protected from light and moisture.

Inspect your order on arrival. Material integrity after delivery depends on storage conditions we cannot observe, which is why the claims window below is short.

Shipping charges

Shipping is calculated at checkout based on destination and order contents. Any free-shipping threshold in force is shown in the cart. Charges are non-refundable except where an order is cancelled before dispatch or where we are at fault.

Returns

Because these are sensitive laboratory materials whose integrity depends on cold-chain and handling conditions we cannot verify once they leave our facility, all sales are final. We do not accept returns or exchanges for change of mind, incorrect ordering, or unsuitability for your protocol.

Damaged, incorrect, or out-of-specification orders

We will replace or refund where:

• The product arrived visibly damaged or with compromised packaging
• You received a different product, dose, or quantity than ordered
• The material is materially outside the specification stated on its Certificate of Analysis

Contact info@kovacompounds.com within 72 hours of delivery with your order number and clear photographs of the outer packaging, the product, and any batch labelling. Claims made outside this window, or without photographic evidence, cannot be assessed. Do not discard the packaging until the claim is resolved.

Non-delivery and lost shipments

If tracking shows no movement for 7 business days, contact us and we will open a carrier trace. Where tracking shows an item as delivered but you have not received it, you must raise it with us within 7 days of the recorded delivery date. Orders marked delivered to the address supplied at checkout are your responsibility once the carrier has completed delivery.

Refused, undeliverable, and seized shipments

Where a shipment is refused, unclaimed, or returned as undeliverable due to an incorrect address, the order will be refunded less shipping and a restocking fee of [RESTOCKING %]. We cannot resend materials that have completed a return transit, as cold-chain integrity can no longer be assured.

Order changes and cancellation

Contact us as soon as possible if you need to amend or cancel. We can usually accommodate changes before dispatch. Once an order has shipped it cannot be cancelled.

Research use

All shipments are supplied strictly for laboratory research. See our Research Use Only policy and Terms & Conditions.

Contact

info@kovacompounds.com
24/7 support