Privacy Policy

1. Who we are

Kova Compounds LLC (“KOVA”) operates this website and is the controller of the personal information described below. Contact us at info@kovacompounds.com.

2. Information we collect

You give us

• Name, email address, phone number
• Billing and shipping addresses
• Order history and correspondence with support
• Account credentials, if you create an account
• Research affiliation or credentials, where we request them

We collect automatically

• IP address, browser type, device and operating system
• Pages viewed, referring URLs, and session activity
• Cookies and similar technologies (see section 6)

We do not store

Full payment card numbers. Card data is submitted directly to our payment processor and never stored on our servers.

3. How we use it

• To process, fulfil, and ship your orders
• To confirm eligibility to purchase research materials
• To provide customer support and respond to enquiries
• To send order and shipping notifications
• To send marketing email where you have opted in. You can unsubscribe at any time
• To detect and prevent fraud and misuse
• To improve the site and our products
• To meet legal, tax, and regulatory obligations

4. Legal bases

Where the GDPR or similar law applies, we process personal data on the basis of contract performance (fulfilling your order), legitimate interests (fraud prevention, service improvement), consent (marketing, non-essential cookies), and legal obligation (tax and record keeping).

5. Who we share it with

We do not sell your personal information. We share it only with service providers acting on our behalf, under contract, and only as needed:

• Payment processors, to take payment
• Shipping carriers, to deliver your order
• Email and hosting providers, to run the site and send notifications
• Analytics providers, to understand site usage
• Professional advisers, and authorities where legally required

6. Cookies

We use cookies that are strictly necessary (cart contents, session, checkout, age verification), plus analytics and, where enabled, referral-tracking cookies. You can block cookies in your browser, but the cart and checkout will not function without the necessary ones.

7. Retention

We keep order and transaction records for as long as required by tax and commercial law, typically seven years. Marketing contact data is kept until you unsubscribe. Support correspondence is kept for [RETENTION PERIOD].

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal data; to object to or restrict processing; and to withdraw consent. California residents may request disclosure of the categories of information collected and may opt out of any “sale” or “sharing” of personal information. We do not sell personal information. To exercise any right, email info@kovacompounds.com. We will respond within the period required by applicable law.

9. Security

We use TLS encryption in transit, restrict access to personal data on a need-to-know basis, and rely on established processors for payment. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

This site is not directed at anyone under 21 and we do not knowingly collect their personal information. If you believe a minor has provided us data, contact us and we will delete it.

11. International transfers

We are based in the United States and your information will be processed there. Where data is transferred from outside the US, we rely on appropriate safeguards as required by applicable law.

12. Changes

We may update this policy. Material changes will be signposted on this page with a revised “last updated” date. See also our Terms & Conditions.

13. Contact

Kova Compounds LLC
South Jordan, Utah
info@kovacompounds.com